Privacy Policy

At SurfaLux™ ("SurfaLux," "we," "us," or "our"), we respect your privacy and are committed to protecting the information you provide when you visit our website, contact us, register a product, or otherwise interact with us.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

Information We Collect

Depending on how you interact with our website, we may collect information such as:

• Your name and email address, submitted through our contact form or warranty registration form
• The content of any message you send us
• Product registration details, including your registration code and, if you choose to provide them, purchase date and place of purchase
• Website usage information, such as IP address, browser type, device information, and pages visited
• Information collected through cookies and similar technologies

We do not intentionally collect sensitive personal information unless it is necessary for a specific purpose and provided with your consent.

How We Use Your Information

We may use information we collect to:

• Respond to questions, requests, and customer inquiries
• Process warranty registrations and provide product support
• Provide information about our products and services
• Improve our website, products, and customer experience
• Communicate with you about your requests
• Maintain website security and prevent fraud or misuse
• Comply with applicable legal and regulatory requirements

We do not sell your personal information.

Cookies and Analytics

Our website may use cookies and similar technologies to help the site function properly, understand how visitors use our website, and improve the user experience.

We may use third-party analytics or website technologies for these purposes. You may be able to control or disable certain cookies through your browser settings.

How We Share Information

We may share information with trusted service providers that help us operate our website and business, such as website hosting, analytics, communications, customer service, and warranty-management providers.

We may also disclose information when required by law, to protect our rights or property, or in connection with a business transaction such as a merger, acquisition, or sale of assets.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no website or method of electronic transmission can be guaranteed to be completely secure.

Third-Party Websites

Our website contains links to third-party websites, including our social media profiles. SurfaLux is not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

Your Privacy Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of your personal information.

To make a privacy-related request, please contact us or write to us at either address listed below.

We may need to verify your identity before completing certain requests.

Children's Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the date shown at the top of this page. Your continued use of the website after changes are posted constitutes acceptance of the updated policy to the extent permitted by law.